Returns & Exchanges

At Vicene, we want you to feel fully confident in every purchase. If a product does not meet your expectations, you may request a return or exchange within 30 days of receiving your order.

How to Return a Product

1. Request a return

Email us at info@vicene.com with your order number and reason for return.
If the product is damaged or incorrect, please attach clear photos.

2. Return the item

Items must be unused, unwashed, and in their original packaging with all tags attached.
Ensure your parcel is securely packed to avoid damage during transit.

3. Refund or Exchange

Once we receive and inspect your return, a refund will be processed within 30 days.
If you prefer an exchange, your replacement will be shipped promptly.

When Returns or Exchanges Are Not Accepted

We cannot accept returns in the following cases:

• Incorrect size selection (please consult our Size Guide before ordering).
• Products damaged after receipt by the customer.
• Packages marked as delivered but not collected by the recipient.
• Return requests made after 30 days from delivery.
• Damages reported more than 24 hours after delivery.

Exchanges for Size or Color

You may exchange for a different size or color within 30 days.
Once we receive the original item, we will process and ship your exchange.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer.
• We recommend using a tracked shipping method for safety.
• If the return is due to a Vicene error (e.g., wrong or faulty item), we will cover all shipping costs and send the replacement free of charge.

Important Notes on Sizes & Colors

• Our Size Guide is carefully prepared — please consult it before purchasing.
• Colors may vary slightly due to screen settings; this is not considered a valid reason for return.

Discounted or Sale Items

• Cancellations within 24 hours: Store credit equal to the purchase amount.
• Cancellations after 24 hours: Your order may already be processing. In this case, you may return the product after receipt.
• If you return a discounted item, you will receive a voucher equal to the purchase value, issued within 30 days.
• During promotional periods, return shipping is not reimbursed. Additional promotional shipping fees are also non-refundable.

Need Help?

Our team is here to assist you. Contact us at info@vicene.com — we typically respond within 24 hours.